The managed service provider takes on the 360-degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution.
Managed IT Services
MSPs use a broad range of IT expertise to resolve issues efficiently. … As with other necessary business functions like utilities, the end user pays for services provided offsite, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more.
